:root{--font-display:"Fraunces", Georgia, "Times New Roman", serif;--font-sans:"Plus Jakarta Sans", system-ui, -apple-system, "Segoe UI", sans-serif;--page:#f6f1ea;--surface-1:#fff;--surface-2:#f3ede4;--surface-3:#eae1d4;--text-primary:#241a14;--text-secondary:#6b5d51;--text-muted:#9c8e80;--border:#241a1417;--border-strong:#241a1426;--brand:#f4845f;--brand-2:#e2673f;--brand-ink:#bf4f2a;--brand-weak:#f4845f21;--brand-ring:#f4845f66;--brand-grad:linear-gradient(135deg, #f89072 0%, #ef7350 48%, #e2673f 100%);--status-good:#17924e;--status-warning:#d98a00;--status-serious:#dd6a3e;--status-critical:#d63c3c;--series-1:#2a78d6;--series-2:#1baf7a;--series-3:#eda100;--series-4:#008300;--series-5:#4a3aa7;--series-6:#e34948;--series-7:#e87ba4;--series-8:#eb6834;--gridline:#e9e0d4;--baseline:#cfc3b3;--shadow-sm:0 1px 2px #3c26180f;--shadow-md:0 8px 24px -8px #3c261824, 0 2px 6px -2px #3c261812;--shadow-lg:0 30px 60px -22px #3c26184d, 0 8px 22px -12px #3c261829;--r-sm:8px;--r-md:11px;--r-lg:15px;--r-xl:20px;--sidebar-w:246px;--topbar-h:60px;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}:root[data-theme=dark]{--page:#17120f;--surface-1:#211a16;--surface-2:#2a221d;--surface-3:#352b24;--text-primary:#f6efe8;--text-secondary:#c3b4a7;--text-muted:#8d7e72;--border:#ffffff14;--border-strong:#ffffff29;--brand:#f4845f;--brand-2:#ef7350;--brand-ink:#f79b7f;--brand-weak:#f4845f2e;--brand-ring:#f4845f73;--status-good:#2bb765;--status-warning:#eaa119;--status-serious:#e07a4d;--status-critical:#ec5a5a;--series-1:#3987e5;--series-2:#199e70;--series-3:#c98500;--series-4:#008300;--series-5:#9085e9;--series-6:#e66767;--series-7:#d55181;--series-8:#d95926;--gridline:#322a23;--baseline:#453a31;--shadow-sm:0 1px 2px #00000073;--shadow-md:0 10px 26px -8px #0009, 0 2px 6px -2px #00000073;--shadow-lg:0 32px 64px -22px #000000b8;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}body{font-family:var(--font-sans);background:var(--page);color:var(--text-primary);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;margin:0}#root{min-height:100vh}a{color:inherit;text-decoration:none}button{font-family:inherit}::selection{background:var(--brand-weak)}.app-shell{min-height:100vh;display:flex}.sidebar{width:var(--sidebar-w);background:var(--surface-1);border-right:1px solid var(--border);flex-direction:column;flex-shrink:0;gap:3px;height:100vh;padding:18px 14px 16px;display:flex;position:sticky;top:0}.brand{align-items:center;gap:11px;padding:4px 8px 22px;display:flex}.brand-mark{background:var(--brand-grad);color:#fff;width:36px;height:36px;font-family:var(--font-display);box-shadow:0 5px 14px -3px var(--brand-ring);border-radius:11px;flex-shrink:0;place-items:center;font-size:19px;font-weight:700;display:grid}.brand-text{line-height:1.15}.brand-text strong{font-family:var(--font-display);letter-spacing:-.01em;font-size:17px;font-weight:700;display:block}.brand-text small{color:var(--text-muted);font-size:11px}.nav-label{letter-spacing:.09em;text-transform:uppercase;color:var(--text-muted);padding:12px 10px 7px;font-size:10.5px;font-weight:700}.nav-link{border-radius:var(--r-sm);color:var(--text-secondary);align-items:center;gap:11px;padding:9px 11px;font-size:13.5px;font-weight:550;transition:background .15s,color .15s;display:flex;position:relative}.nav-link svg{color:var(--text-muted);flex-shrink:0;transition:color .15s}.nav-link:hover{background:var(--surface-2);color:var(--text-primary)}.nav-link:hover svg{color:var(--text-secondary)}.nav-link.active{background:var(--brand-weak);color:var(--brand-ink);font-weight:650}.nav-link.active svg{color:var(--brand)}.nav-link.active:before{content:"";background:var(--brand);border-radius:0 3px 3px 0;width:3px;height:20px;position:absolute;top:50%;left:-14px;transform:translateY(-50%)}.sidebar-footer{border-top:1px solid var(--border);flex-direction:column;gap:4px;margin-top:auto;padding-top:12px;display:flex}.user-card{align-items:center;gap:10px;padding:8px 8px 10px;display:flex}.avatar{background:var(--brand-grad);color:#fff;border-radius:9px;flex-shrink:0;place-items:center;width:32px;height:32px;font-size:12px;font-weight:700;display:grid}.user-meta{min-width:0;line-height:1.25}.user-name{white-space:nowrap;text-overflow:ellipsis;font-size:12.5px;font-weight:650;overflow:hidden}.user-role{color:var(--text-muted);font-size:11px}.logout-btn{text-align:left;width:100%;color:var(--text-secondary);border-radius:var(--r-sm);cursor:pointer;background:0 0;border:none;align-items:center;gap:9px;padding:9px 11px;font-size:13px;font-weight:550;transition:background .15s,color .15s;display:flex}.logout-btn svg{color:var(--text-muted)}.logout-btn:hover{background:var(--surface-2);color:var(--text-primary)}.main{flex-direction:column;flex:1;min-width:0;display:flex}.topbar{height:var(--topbar-h);z-index:20;background:color-mix(in srgb, var(--page) 82%, transparent);-webkit-backdrop-filter:saturate(180%)blur(12px);backdrop-filter:saturate(180%)blur(12px);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:0 30px;display:flex;position:sticky;top:0}.crumbs{align-items:center;gap:8px;font-size:13px;display:flex}.crumb-muted{color:var(--text-muted)}.crumb-sep{color:var(--text-muted);opacity:.6}.crumb-current{color:var(--text-primary);font-weight:650}.topbar-right{align-items:center;gap:10px;display:flex}.icon-btn{border:1px solid var(--border);background:var(--surface-1);width:34px;height:34px;color:var(--text-secondary);cursor:pointer;box-shadow:var(--shadow-sm);border-radius:9px;place-items:center;transition:background .15s,color .15s,border-color .15s;display:grid}.icon-btn:hover{background:var(--surface-2);color:var(--text-primary);border-color:var(--border-strong)}.icon-btn:focus-visible{outline:2px solid var(--brand);outline-offset:2px}.live-pill{color:var(--text-secondary);background:var(--surface-1);border:1px solid var(--border);box-shadow:var(--shadow-sm);border-radius:999px;align-items:center;gap:7px;padding:5px 12px 5px 10px;font-size:12px;font-weight:600;display:inline-flex}.live-dot{background:var(--status-good);border-radius:50%;width:7px;height:7px;animation:2s infinite pulse}@keyframes pulse{0%{box-shadow:0 0 0 0 color-mix(in srgb, var(--status-good) 55%, transparent)}70%{box-shadow:0 0 0 6px #0000}to{box-shadow:0 0 #0000}}.content{flex:1;width:100%;max-width:1240px;padding:30px}.page-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:24px;display:flex}.page-title{font-family:var(--font-display);letter-spacing:-.01em;margin:0 0 5px;font-size:27px;font-weight:600}.page-subtitle{color:var(--text-secondary);max-width:64ch;margin:0;font-size:14px;line-height:1.5}.page-head-actions{flex-shrink:0;align-items:center;gap:10px;display:flex}.stat-grid{grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:16px;margin-bottom:24px;display:grid}.stat-tile{background:var(--surface-1);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);align-items:center;gap:14px;padding:18px;transition:box-shadow .18s,transform .18s,border-color .18s;display:flex}.stat-tile:hover{box-shadow:var(--shadow-md);border-color:var(--border-strong);transform:translateY(-1px)}.stat-ico{border-radius:12px;flex-shrink:0;place-items:center;width:44px;height:44px;display:grid}.stat-ico.coral{color:var(--brand-ink);background:var(--brand-weak)}.stat-ico.blue{color:var(--series-1);background:color-mix(in srgb, var(--series-1) 12%, transparent)}.stat-ico.green{color:var(--status-good);background:color-mix(in srgb, var(--status-good) 13%, transparent)}.stat-ico.amber{color:#a9760a;background:color-mix(in srgb, var(--status-warning) 20%, transparent)}.stat-ico.red{color:var(--status-critical);background:color-mix(in srgb, var(--status-critical) 12%, transparent)}:root[data-theme=dark] .stat-ico.amber{color:var(--status-warning)}.stat-body{min-width:0}.stat-label{color:var(--text-muted);font-size:12px;font-weight:600}.stat-value{font-family:var(--font-display);letter-spacing:-.01em;margin-top:3px;font-size:29px;font-weight:600;line-height:1.05}.stat-value.alert{color:var(--status-critical)}.card{background:var(--surface-1);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);margin-bottom:18px;overflow:hidden}.card-pad{padding:20px}.card-head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding:15px 20px;display:flex}.card-title{letter-spacing:-.01em;margin:0;font-size:14px;font-weight:700}.card-title-sub{color:var(--text-muted);margin-left:8px;font-size:12px;font-weight:500}.card-actions{align-items:center;gap:8px;display:flex}.quick-links{grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:12px;display:grid}.quick-link{text-align:left;border-radius:var(--r-md);border:1px solid var(--border);background:var(--surface-1);cursor:pointer;align-items:center;gap:14px;padding:14px;transition:background .15s,border-color .15s,transform .12s;display:flex}.quick-link:hover{background:var(--surface-2);border-color:var(--border-strong);transform:translateY(-1px)}.quick-link-title{font-size:13.5px;font-weight:650}.quick-link-text{color:var(--text-muted);margin-top:2px;font-size:12.5px}.tabs{border-bottom:1px solid var(--border);gap:2px;padding:0 8px;display:flex;overflow-x:auto}.tab{color:var(--text-muted);cursor:pointer;white-space:nowrap;background:0 0;border:none;border-bottom:2px solid #0000;align-items:center;gap:7px;margin-bottom:-1px;padding:13px;font-size:13px;font-weight:600;transition:color .15s,border-color .15s;display:inline-flex}.tab:hover{color:var(--text-primary)}.tab.active{color:var(--brand-ink);border-bottom-color:var(--brand)}.tab .tab-count{background:var(--surface-2);color:var(--text-secondary);border-radius:999px;padding:1px 7px;font-size:11px;font-weight:700}.tab.active .tab-count{background:var(--brand-weak);color:var(--brand-ink)}.table-wrap{width:100%;overflow-x:auto}table{border-collapse:collapse;width:100%;font-size:13.5px}thead th{text-align:left;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;background:var(--surface-2);border-bottom:1px solid var(--border);white-space:nowrap;padding:11px 20px;font-size:11px;font-weight:650}tbody td{border-bottom:1px solid var(--border);vertical-align:middle;color:var(--text-secondary);padding:12px 20px}tbody tr:last-child td{border-bottom:none}.cell-primary{color:var(--text-primary);font-weight:600}.cell-muted{color:var(--text-muted);margin-top:1px;font-size:12.5px}.num{font-variant-numeric:tabular-nums}tr.clickable{cursor:pointer;transition:background .12s}tr.clickable:hover td{background:var(--surface-2)}tr.clickable:hover .cell-primary{color:var(--brand-ink)}.record{align-items:center;gap:11px;display:flex}.record-avatar{width:30px;height:30px;color:var(--brand-ink);background:var(--brand-weak);border-radius:9px;flex-shrink:0;place-items:center;font-size:11px;font-weight:700;display:grid}.badge{white-space:nowrap;border-radius:999px;align-items:center;gap:5px;padding:4px 10px 4px 8px;font-size:12px;font-weight:600;line-height:1.2;display:inline-flex}.badge svg{flex-shrink:0;width:13px;height:13px}.badge-good{color:#0f7a41;background:color-mix(in srgb, var(--status-good) 13%, transparent)}.badge-warning{color:#9a6400;background:color-mix(in srgb, var(--status-warning) 20%, transparent)}.badge-serious{color:#9c4324;background:color-mix(in srgb, var(--status-serious) 20%, transparent)}.badge-critical{color:var(--status-critical);background:color-mix(in srgb, var(--status-critical) 12%, transparent)}.badge-info{color:var(--brand-ink);background:var(--brand-weak)}.badge-neutral{color:var(--text-secondary);background:var(--surface-2)}:root[data-theme=dark] .badge-good{color:#38c672}:root[data-theme=dark] .badge-warning{color:var(--status-warning)}:root[data-theme=dark] .badge-serious{color:var(--status-serious)}.btn{border-radius:var(--r-sm);cursor:pointer;white-space:nowrap;border:1px solid #0000;align-items:center;gap:7px;padding:8px 14px;font-size:13px;font-weight:600;transition:background .15s,border-color .15s,box-shadow .15s,transform 50ms,filter .15s;display:inline-flex}.btn:active{transform:translateY(.5px)}.btn:disabled{opacity:.55;cursor:default}.btn svg{width:15px;height:15px}.btn-primary{background:var(--brand-grad);color:#fff;box-shadow:0 4px 12px -4px var(--brand-ring)}.btn-primary:hover:not(:disabled){filter:brightness(1.04)}.btn-secondary{background:var(--surface-1);color:var(--text-primary);border-color:var(--border-strong);box-shadow:var(--shadow-sm)}.btn-secondary:hover:not(:disabled){background:var(--surface-2)}.btn-ghost{color:var(--text-secondary);background:0 0}.btn-ghost:hover:not(:disabled){background:var(--surface-2);color:var(--text-primary)}.btn-sm{padding:6px 11px;font-size:12.5px}.actions{gap:8px;display:flex}.btn.confirm{color:#0f7a41;border-color:color-mix(in srgb, var(--status-good) 40%, var(--border-strong));background:var(--surface-1);box-shadow:var(--shadow-sm)}.btn.confirm:hover:not(:disabled){background:color-mix(in srgb, var(--status-good) 10%, var(--surface-1))}.btn.danger{color:var(--status-critical);border-color:color-mix(in srgb, var(--status-critical) 35%, var(--border-strong));background:var(--surface-1);box-shadow:var(--shadow-sm)}.btn.danger:hover:not(:disabled){background:color-mix(in srgb, var(--status-critical) 9%, var(--surface-1))}:root[data-theme=dark] .btn.confirm{color:#38c672}.segmented{background:var(--surface-2);border:1px solid var(--border);border-radius:10px;flex-wrap:wrap;gap:2px;padding:3px;display:inline-flex}.segmented button{color:var(--text-secondary);cursor:pointer;white-space:nowrap;background:0 0;border:none;border-radius:7px;padding:6px 12px;font-size:12.5px;font-weight:600;transition:background .15s,color .15s,box-shadow .15s}.segmented button:hover{color:var(--text-primary)}.segmented button.active{background:var(--surface-1);color:var(--brand-ink);box-shadow:var(--shadow-sm)}.filter-row{margin-bottom:18px}.transcript{flex-direction:column;gap:12px;max-height:520px;padding:4px;display:flex;overflow-y:auto}.bubble{border-radius:14px;max-width:76%;padding:10px 14px;font-size:13.5px;line-height:1.5}.bubble.agent{background:var(--brand-weak);color:var(--text-primary);border-bottom-left-radius:5px;align-self:flex-start}.bubble.user{background:var(--surface-2);border-bottom-right-radius:5px;align-self:flex-end}.bubble-role{text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);margin-bottom:4px;font-size:10.5px;font-weight:700}.audio{width:100%;margin-top:2px}.skeleton{background:linear-gradient(100deg, var(--surface-2) 30%, var(--surface-3) 50%, var(--surface-2) 70%);background-size:200% 100%;border-radius:6px;animation:1.3s linear infinite shimmer}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.skel-line{height:12px}.skel-tile{border-radius:var(--r-lg);height:98px}.skel-row{border-bottom:1px solid var(--border);gap:16px;padding:14px 20px;display:flex}.skel-row>*{height:14px}.empty{text-align:center;flex-direction:column;align-items:center;gap:6px;padding:54px 24px;display:flex}.empty-ico{width:50px;height:50px;color:var(--brand-ink);background:var(--brand-weak);border-radius:14px;place-items:center;margin-bottom:6px;display:grid}.empty-title{font-size:14.5px;font-weight:650}.empty-text{color:var(--text-muted);max-width:42ch;font-size:13px}.error-banner{border-radius:var(--r-md);background:color-mix(in srgb, var(--status-critical) 9%, var(--surface-1));border:1px solid color-mix(in srgb, var(--status-critical) 28%, transparent);color:var(--status-critical);align-items:center;gap:10px;margin-bottom:18px;padding:12px 16px;font-size:13px;font-weight:550;display:flex}.error-banner svg{flex-shrink:0}.error-text{color:var(--status-critical);margin:8px 0 0;font-size:13px}.muted{color:var(--text-muted);font-size:13px}.back-link{color:var(--text-secondary);cursor:pointer;background:0 0;border:none;align-items:center;gap:5px;margin-bottom:16px;padding:0;font-size:13px;font-weight:600;transition:color .15s;display:inline-flex}.back-link:hover{color:var(--brand-ink)}.login-screen{background:radial-gradient(1100px 620px at 12% -10%, var(--brand-weak), transparent 55%), radial-gradient(900px 560px at 100% 110%, color-mix(in srgb, var(--brand) 10%, transparent), transparent 55%), var(--page);justify-content:center;align-items:center;min-height:100vh;padding:24px;display:flex}.login-card{background:var(--surface-1);border:1px solid var(--border);border-radius:var(--r-xl);width:100%;max-width:392px;box-shadow:var(--shadow-lg);padding:36px 34px}.theme-fab{z-index:5;position:fixed;top:20px;right:20px}.login-brand{align-items:center;gap:12px;margin-bottom:26px;display:flex}.login-brand .brand-mark{border-radius:13px;width:42px;height:42px;font-size:21px}.login-title{font-family:var(--font-display);letter-spacing:-.01em;margin:0 0 5px;font-size:25px;font-weight:600}.login-sub{color:var(--text-secondary);margin:0 0 24px;font-size:13.5px;line-height:1.5}.field{margin-bottom:15px}.field label{color:var(--text-secondary);margin-bottom:6px;font-size:12.5px;font-weight:600;display:block}.field select,.field input{border-radius:var(--r-sm);border:1px solid var(--border-strong);background:var(--surface-1);width:100%;color:var(--text-primary);padding:11px 13px;font-size:14px;transition:border-color .15s,box-shadow .15s}.field select:focus,.field input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-ring);outline:none}.submit-btn{border-radius:var(--r-sm);background:var(--brand-grad);color:#fff;cursor:pointer;width:100%;box-shadow:0 6px 16px -5px var(--brand-ring);border:none;margin-top:8px;padding:12px;font-size:14px;font-weight:650;transition:filter .15s}.submit-btn:hover:not(:disabled){filter:brightness(1.04)}.submit-btn:disabled{opacity:.6;cursor:default;box-shadow:none}.login-foot{color:var(--text-muted);justify-content:center;align-items:center;gap:7px;margin-top:22px;font-size:11.5px;display:flex}.login-foot svg{flex-shrink:0}.nav-link:focus-visible,.logout-btn:focus-visible,.btn:focus-visible,.tab:focus-visible,.segmented button:focus-visible,.back-link:focus-visible{outline:2px solid var(--brand);outline-offset:2px}.switch{background:var(--surface-3);border:1px solid var(--border);cursor:pointer;border-radius:999px;flex-shrink:0;width:38px;height:22px;padding:0;transition:background .15s,border-color .15s;position:relative}.switch.on{background:var(--brand);border-color:var(--brand)}.switch:disabled{opacity:.5;cursor:default}.switch-knob{width:16px;height:16px;box-shadow:var(--shadow-sm);background:#fff;border-radius:50%;transition:transform .16s;position:absolute;top:2px;left:2px}.switch.on .switch-knob{transform:translate(16px)}.switch-inline{align-items:center;gap:9px;display:flex}.switch-state{color:var(--text-muted);font-size:12px;font-weight:600}.switch-state.on{color:var(--brand-ink)}.row-off td{opacity:.55}.mono-chip{background:var(--surface-2);color:var(--text-secondary);border-radius:6px;padding:3px 8px;font-family:ui-monospace,SF Mono,Menlo,monospace;font-size:12px}.drawer-overlay{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:50;background:#140c0873;justify-content:flex-end;animation:.15s fade;display:flex;position:fixed;inset:0}.drawer{background:var(--surface-1);border-left:1px solid var(--border);width:min(468px,100%);height:100%;box-shadow:var(--shadow-lg);flex-direction:column;animation:.2s slidein;display:flex}@keyframes slidein{0%{opacity:.5;transform:translate(24px)}to{opacity:1;transform:none}}@keyframes fade{0%{opacity:0}to{opacity:1}}.drawer-head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:flex-start;gap:12px;padding:18px 22px;display:flex}.drawer-title{font-family:var(--font-display);font-size:18px;font-weight:600}.drawer-sub{color:var(--text-muted);margin-top:2px;font-size:12.5px}.drawer-body{flex:1;padding:20px 22px;overflow-y:auto}.drawer-foot{border-top:1px solid var(--border);justify-content:flex-end;gap:10px;padding:16px 22px;display:flex}.form-grid{grid-template-columns:1fr 1fr;gap:14px;display:grid}.form-grid .field{margin-bottom:0}.field-wide{grid-column:1/-1}.input-with-btn{gap:8px;display:flex}.input-with-btn input{flex:1}.input-with-btn .btn{flex-shrink:0}.switch-field{border:1px solid var(--border);border-radius:var(--r-md);background:var(--surface-2);justify-content:space-between;align-items:center;gap:12px;padding:12px 14px;display:flex}.switch-field label{margin:0}.chip-select{flex-wrap:wrap;gap:6px;display:flex}.pick{border:1px solid var(--border-strong);background:var(--surface-1);color:var(--text-secondary);cursor:pointer;border-radius:999px;padding:6px 11px;font-size:12.5px;font-weight:600;transition:background .15s,color .15s,border-color .15s}.pick:hover{border-color:var(--brand)}.pick.on{background:var(--brand-weak);color:var(--brand-ink);border-color:#0000}@media (width<=720px){:root{--sidebar-w:0px}.sidebar{display:none}.topbar{padding:0 18px}.content{padding:20px 18px}.page-title{font-size:23px}}@media (width<=520px){.form-grid{grid-template-columns:1fr}.drawer{width:100%}}